Terms & Conditions

Terms & Conditions

Last updated: 9 November 2026

These terms apply to all sessions booked through www.themakeupedit.co.uk. Please read them before you book. By booking, you agree to them.

1. Who we are

The Make-Up Edit is run by The Make-Up Edit Ltd, a company registered in England and Wales (company number 14451292). Our registered office is 5 Chigwell Road, London, E18 1LR, United Kingdom. You can contact us at hi@themakeupedit.co.uk.

2. The session

The Make-Up Session is a one-to-one online make-up lesson, lasting 90 minutes, delivered by video call. We’ll help you understand your features and colouring, edit your routine, and learn techniques you can recreate yourself.

Sessions are educational. Results depend on your skin, your products and your practice, so we can’t guarantee a particular result.

3. Booking and payment

  • The session costs £99, paid in full when you book. Prices include any applicable VAT.

  • Your booking is confirmed when you receive our confirmation email.

  • Sessions must take place within 6 months of booking. After that, the booking expires and the fee is non-refundable.

4. Your right to cancel

If you’re a consumer booking online, you have 14 days from booking to cancel for a full refund, as long as your session hasn’t yet taken place.

If you book a session within those 14 days, you’re asking us to provide the service during your cancellation period. If you then cancel before the session, you’ll get a full refund. Once the session has taken place, your right to cancel ends and the fee is non-refundable.

After the 14-day period, you can cancel with at least 48 hours’ notice before your session for a full refund. Cancellations with less than 48 hours’ notice are non-refundable. You can reschedule instead (see section 5).

To cancel, email hi@themakeupedit.co.uk.

5. Rescheduling

  • You can reschedule a session up to 3 times, as long as you give at least 48 hours’ notice each time.

  • After the third reschedule, the booking is fixed. If you cancel or miss it after that, the fee is non-refundable.

  • Rescheduling with less than 48 hours’ notice counts as a missed session, unless there’s a genuine emergency. We’ll always be fair about this.

6. Missed sessions and late arrival

  • If you don’t join within 15 minutes of the start time and haven’t contacted us, the session counts as missed and the fee is non-refundable.

  • If you join late, the session still ends at the scheduled time.

7. If we need to cancel or reschedule

If we have to cancel or move your session, for example because of illness or a technical problem on our side, we’ll let you know as soon as possible. You can choose a new date or get a full refund.

8. Getting ready for your session

To get the most out of your session, please have:

  • a reliable internet connection and a device with a working camera and microphone

  • good, natural light, ideally facing a window

  • a mirror, and your current make-up and brushes

  • a clean, moisturised face, unless we’ve agreed otherwise

If the session is affected by technical problems on your side, we can’t extend it or offer a refund. We’ll always try to help you reconnect.

9. Products, skin and allergies

  • During the session, you’ll use your own products. You’re responsible for checking ingredients and doing a patch test before using anything new.

  • Please tell us before the session about any allergies, sensitivities or skin conditions.

  • We’re make-up artists, not doctors or dermatologists. Nothing in the session is medical advice. If you have a skin concern, please see a qualified professional.

  • We’re not responsible for reactions to products you choose to buy or use, including ones we recommend.

10. Our recommendations

We’re not affiliated with any brand and we don’t earn commission on the products we recommend. We only suggest products we’ve used, tested and loved. Prices and availability are set by retailers and may change.

11. Recording and materials

  • Sessions are not recorded unless we both agree in advance.

  • Any notes, product lists or guides we send you are for your personal use only. Please don’t share, sell or publish them.

  • We’ll never use your photos, videos or name in our marketing without your written permission.

12. Age

You must be 18 or over to book. Under-18s can take part with a parent or guardian’s consent, and the parent or guardian must be present during the session.

13. Gift sessions

Gift sessions must be booked within 6 months of purchase. They can’t be exchanged for cash. The same rescheduling and cancellation terms apply once the session is booked.

14. Our liability

  • We provide our services with reasonable care and skill.

  • Our total liability to you is limited to the amount you paid for your session.

  • Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited by law.

  • Nothing in these terms affects your legal rights as a consumer.

15. Complaints

If something isn’t right, please tell us at hi@themakeupedit.co.uk and we’ll do our best to put it right quickly.

16. Privacy

We handle your personal information as set out in our Privacy Policy.

17. Changes to these terms

We may update these terms from time to time. The version that applies to your booking is the one on our website when you booked.

18. Law

These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.